Warranty Registrations

Thank you for purchasing a MarkWorld product!

Register your product here!

Top 5 reasons to register your warranty:

  1. Identifies you and your product should you ever need warranty support.
  2. If you are an EU customer, you will receive 1 more year of warranty for your Amps or Audio System (refer to the following “MarkWorld AMPS & AUDIO SYSTEMS 2+1 YEAR WARRANTY – EU CUSTOMERS”).
  3. Simply point, click, and type in your information—you’re done.
  4. You never have to worry about where you put your warranty card, should you ever need it. (However, a copy of the sales receipt or bill of delivery must still be provided as evidence of the validity of the warranty).
  5. You will receive a preview of all the news and best opportunities from Markworld!

The information that you provide here will not be shared with any third parties and will be used for Markbass internal business purposes only.

Please note: you cannot register Mark Strings product here!
To receive support or to know the warranty terms and conditions for strings, please click here!

Warranty registration

Warranty terms and conditions

Warranty conditions

MarkWorld warrants below products to be free from defects in materials and workmanship for two (2) years for European customers from the date of original purchase, subject to limitations set forth herein (“Limited Warranty”). 

Register your purchase filling in the previous form and you will receive 1 more year of warranty coverage on the products referred below. The extended warranty is currently available for EU customers. To join this extension of warranty the customer must register the new Markworld product on Markbass website: within 3 months from the original date of purchase. Set forth herein (“Extended Warranty).

This warranty, including both limited and extended, is applied only to the original customer when his product is purchased online from the MarkStore or from an authorized Markworld distributor or dealer, and may vary from country to country. Contact your local dealer or distributor for any clarification. 

Our warranty is subject to the limitations set forth herein and refers specifically to below products:

BRANDPRODUCTWARRANTY POLICY
MARKBASSHEADS & CABINETS all series3- year electronics, 2- years speakers, non-transferable
COMBOS all series2- year electronics, 2- years speakers, non-transferable
DVMARKHEADS & CABINETS all series3- year electronics, 2- years speakers, non-transferable
COMBOS all series2- year electronics, 2- years speakers, non-transferable
MARK AUDIOAll system models3- year electronics, 2- years speakers, non-transferable

Markworld warranty (both LIMITED and EXTENDED) covers the cost of both labor and materials on any repair deemed necessary by our Customer Service Representative for the period of warranty referring to the original purchaser. In the unlikely event that your product is destroyed, lost or damaged beyond repair, while in the possession of Markworld for repair, Markworld will replace that product with one of the same or most similar style of a value not in excess of the original purchase price of your product.

LIMITED WARRANTY: 
To repair your gear under the Limited Warranty, contact your dealer or distributors and follow their instructions. Some states, provinces or countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you, contact your retailer for more details.

EXTENDED WARRANTY:
Having previously registered filling in the previous form your gear, to repair it under the extended warranty contact: warranty@markbass.it, inserting:  product’s serial number, your EU retailer (official dealer, distributors or Markstore), description of malfunction and attacking the proof of purchase. 

To join the warranty, follow the instruction below: warranty application.

Warranty terms:

  • LIMITED WARRANTY: the product must have been purchased from a dealer or distributor within the European Community to invoke EU coverage. 
  • EXTENDED WARRANTY: is guaranteed directly by Markbass for the products indicated, the product must have been purchased online from (link markstore.it) or from an authorized Markworld distributor or dealer. It is valid ONLY for products registered on Markbass website within 3 months from original purchase date. If the customer won’t register the product, the customer will have the Limited guarantee.
  • The extended warranty does not cover the shipping costs.
  • Claimed defects will be eliminated through repair or replacement at Markworld sole discretion with coverage for labor and material costs for the repair or replacement, compensation for any other damage is not covered.
  • Any insurance covering the product, including but not limited to collector’s value insurance, must be carried by the owner at owner’s expense.
  • Replacement of the product is at the technician’s discretion. In case of replacement the customers will receive the same product or (if it is not possible) a similar one for value and qualities.
  • The guarantee does not cover compensation for damages do not insert in this warranty.
  • Any faults do not produce a reduction of product value.
  • Any risks of transport are charged by the customer. Markworld is not responsible for shipping damages during the transport from dealer to customer or shipping damages during the transport for repair.
  • Customer is responsible for appropriate product’s packaging during the transport.
  • This warranty does not affect the legal consumer rights and the effective and applicable laws of the individual countries of European laws, born from the purchase agreement.  

This warranty does not cover:

  1. any product that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
  2. any product whose warranty registration has been altered or upon which false information has been given.
  3. Any non-factory installed electrical/electronic components or tuning hardware
  4. Accidental or intentional damage
  5. Any product that has been damaged due to misuse, negligence, accident, or improper use, handling, installation and/or operation including violation of the technical and safety standards.
  6. The subjective issue of tonal characteristics.
  7. Shipping damages of any kind.
  8. Any product that has been subjected to extremes of humidity or temperature, incorrect main voltage, insufficient ventilation, or other incorrect cause beyond control of Markworld.
  9. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, or damages to or discoloration finish for any reason).
  10. Any product that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
  11. Any factory installed electronics after a period of one (1) year following the original date of purchase.
  12. Cracking, discoloration, or damage of any sort to the finish or plating for any reason.
  13. Damages caused by accidents, force, lightning, strike, fire, unsuitable ventilation, deposits of undefined substances, battery leakage or any other unforeseeable risks that Markworld can neither predict nor influence in any way.
  14. Markworld reserves the right to redesign or improve/modify its products at any time without any obligation to modify previously manufactured products.

WARRANTY APPLICATION

  • You must register your Markworld product online here, (to join the extended warranty within 3 from the original date of purchase), your proof of purchase must be presented to claim warranty coverage and Markworld reserves the right to refuse free warranty service and to send the product back at customer’s cost should proof of purchase be missing.
  • When contacting MARKWORLD SERVICE CENTER, you must include a complete written description of the product malfunction and indication of serial number must be provided. No product may be returned to Markworld without obtaining a prior Return Authorization. Only Markworld may perform warranty service and any service performed by unauthorized persons will void this warranty. Markworld disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Markworld.
  • The customer is responsible for saving all personal settings and data before submitting the product. Markworld cannot be held liable for the alteration or loss of any data.

To the extent feasible, defective components that qualify for coverage under this Warranty may be repaired or replaced at Markworld’s discretion without charge. If the qualified component is not repaired, Markworld may, at its sole discretion, either replace with a comparable product or refund the purchase price. Remedies beyond normal service repair of any Markworld product require both an evaluation and confirmation of the defect and a direct recommendation to Markworld from an authorized Markworld service center for alternative considerations.

All transportation and insurance charges, duty and taxes charges associated with warranty service and repairs on Markworld products are the responsibility of the customer, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. This Warranty does not cover initial standard setup and adjustment of the product and its components.

WARRANTY LIMITATIONS AND EXCLUSIONS

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN REGISTER YOUR PRODUCT ONLINE AT MARKBASS SITE YOUR PROOF OF PURCHASE MUST BE PRESENTED TO CLAIM WARRANTY SERVICE.

MARKWORLD SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION. DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MARKWORLD OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND MARKWORLD SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

Warranty conditions

Markworld warrants below products to be free from defects in materials and workmanship for one (1) year for Customers all around the world – EU customers excluded – from the date of original purchase, subject to limitations set forth herein (“Limited Warranty”).  

Remember to register your product filling in the previous form to receive the best opportunities from Markworld.

This warranty is applied only to the original customer when his product is purchased online from Mark Store or from an authorized Markworld distributor or dealer and may vary from country to country. Contact your local dealer or distributor for any clarification. 

Our warranty is subject to the limitations set forth herein and refers specifically to below products:

  • Markbass Amplifiers and combos
  • DV Mark Amplifiers and combos
  • Mark Audio Systems

Markworld warranty covers the cost of both labor and materials on any repair deemed necessary by our Customer Service Representative for the period of warranty referring to the original purchaser. In the unlikely event that your product is destroyed, lost, or damaged beyond repair, while in the possession of Markworld for repair, Markworld will replace that product with one of the same or most similar style of a value not in excess of the original purchase price of your product.

To repair your gear under warranty please contact your authorized dealer or distributor and follow his instructions. Some states, provinces or countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you, contact your retailer for more details.

For US consumersMark World P.O. Box 1511 Thousand Oaks, CA. 91359-511

Remember to register your product here (link pagina della registrazione warranty home page) if you bought your product on Markstore or you need further support contact our customer service, here all the contacts . Follow the instructions below: warranty application.

Limited Warranty terms:

  • For Non-EU coverage, please note that warranty can vary from country to country. 
  • Claimed defects will be eliminated through repair or replacement at Markworld sole discretion with coverage for labor and material costs for the repair or replacement, compensation for any other damage is not covered.
  • Any insurance covering the product, including but not limited to collector’s value insurance, must be carried by owner at owner’s expense
  • Replacement of the product is at the technician’s discretion. The customers will receive the same product or (if it is not possible) a similar one for value and qualities.
  • The guarantee does not cover compensation for damages do not insert in this warranty.
  • Any faults do not produce a reduction of product value.
  • Any risks of transport are charged by the customer. Markworld is not responsible for shipping damages during the transport from dealer to customer or shipping damages during the transport for repair.
  • Customer is responsible for appropriate product’s packaging during the transport.
  • This warranty does not affect the legal consumer rights and the effective and applicable laws of the individual countries, born from the purchase agreement.  

This warranty does not cover:

  1. Any product that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
  2. Any product whose warranty registration has been altered or upon which false information has been given.
  3. Any non-factory installed electrical/electronic components or tuning hardware
  4. Accidental or intentional damage
  5. Any product that has been damaged due to misuse, negligence, accident, or improper use, handling, installation and/or operation including violation of the technical and safety standards.
  6. The subjective issue of tonal characteristics.
  7. Shipping damages of any kind.
  8. Any product that has been subjected to extremes of humidity or temperature, incorrect main voltage, insufficient ventilation or other incorrect cause beyond control of Markworld;
  9. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, or damages to or discoloration finish for any reason).
  10. Any product that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
  11. Any factory installed electronics after a period of one (I) year following the original date of purchase.
  12. Cracking, discoloration, or damage of any sort to the finish or plating for any reason
  13. Damages caused by accidents, force, lightning, strike, fire, unsuitable ventilation, deposits of undefined substances, battery leakage or any other unforeseeable risks that Markworld can neither predict nor influence in any way,
  14. Markworld reserves the right to redesign or improve/modify its products at any time without any obligation to modify previously manufactured products.

WARRANTY APPLICATION

  • You must register your Markworld product online at (link per registrazione). Your proof of purchase must be presented to claim warranty coverage and Markworld reserves the right to refuse free warranty service and to send the product back at customer’s cost should the proof of purchase be missing.
  • When contacting MARKWORLD SERVICE CENTER, you must include a complete written description of the product malfunction and indication of serial number must be provided. No product may be returned to Markworld without obtaining a prior return Authorization. Only Markworld may perform warranty service and any service performed by unauthorized persons will void this warranty. Markworld disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Markworld.
  • The customer is responsible for saving all personal settings and data before submitting the product. Markworld cannot be held liable for the alteration or loss of any data.

To the extent feasible, defective components that qualify for coverage under this Warranty may be repaired or replaced at Markworld discretion without charge. If the qualified component is not repaired, Markworld may, at its sole discretion, either replace with a comparable product or refund the purchase price. Remedies beyond normal service repair of any Markworld product require both an evaluation and confirmation of the defect and a direct recommendation to Markworld from an authorized Markworld service center for alternative considerations.

All transportation and insurance charges and where applicable (outside of the EU) customs, duty and taxes charges associated with warranty service and repairs on Markworld products are the responsibility of the customer, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. This Warranty does not cover initial standard setup and adjustment of the product and its components.

WARRANTY LIMITATIONS AND EXCLUSIONS

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN REGISTER YOUR PRODUCT ONLINE AT MARKBASS SITE YOUR PROOF OF PURCHASE MUST BE PRESENTED TO CLAIM WARRANTY SERVICE.

MARKBASS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION. DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MARKBASS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND MARKBASS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

Warranty conditions

Markworld warrants Markbass Instruments’ products to be free from defects in materials and workmanship for two (2) years for EU customers and one (1) year for NON – EU customers from the date of original purchase, subject to limitations set forth herein (“Limited Warranty”). 

Remember to register your product filling in the previous form to receive the best opportunities from Markworld.

This Limited Warranty applies only to the original customer when this instrument is purchased online from Mark Store or from an authorized Markworld distributor or dealers and may vary from country to country. Contact your local dealer or distributor for any clarification.

Markworld warranty covers the cost of both labor and materials on any repair deemed necessary by our Customer Service Representative for the period of warranty referring to the original purchaser. In the unlikely event that your product is destroyed, lost, or damaged beyond repair, while in the possession of Markworld for repair, Markworld will replace that product with one of the same or most similar style of a value not in excess of the original purchase price of your product.

To repair your instrument please contact your dealer or distributors and follow his instructions.  Some states, provinces or countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you, contact your retailer for more details. 

For US consumers: Mark World P.O. Box 1511 Thousand Oaks, CA. 91359-511

Remember to register your product here and if you bought your product online on Markstore or you need further support contact our customer service, here all the contacts.

To join the warranty follow the instruction below: Warranty application

Limited warranty terms:

  • The product must have been purchased from an authorized dealer or distributor within the European Community to invoke EU coverage. For Non-EU coverage, please note that warranty can vary from country to country. Refer to your local dealer or distributor for further information.
  • Claimed defects will be eliminated through repair or replacement at Markbass’ sole discretion with coverage for labor and material costs for the repair or replacement, compensation for any other damage is not covered.
  • Any insurance covering the product, including but not limited to collector’s value insurance, must be carried by the owner at owner’s expense.
  • Replacement of the product is at the technician’s discretion. The customers will receive the same product or (if it is not possible) a similar one for value and qualities.
  • The guarantee does not cover compensation for damages do not insert in this warranty.
  • Any faults do not produce a reduction of product value.
  • Any risks of transport are charged by the customer. Markbass is not responsible for shipping damages during the transport from dealer to customer or shipping damages during the transport for repair.
  • Customer is responsible for appropriate product’s packaging during the transport.
  • This warranty gives you specific legal rights that vary from state to state, other than as permitted by the law, it does not affect the legal consumer rights and the effective and applicable laws of the individual countries’ laws, born from the purchase agreement.  

This warranty does not cover:

  1. Fret wear, saddle wear, nut wear, strings and batteries.
  2. Checking, shrinking, sinking, discoloration and ware of lacquer finishes.
  3. Setups, adjustments, or routine maintenance of any kind.
  4. Any product whose warranty registration has been altered or upon which false information has been given.
  5. Any instruments that have been altered or modified in any way or any instrument, whose serial number is missing, altered, or tampered with in any fashion. 
  6. Any damage to an instrument resulting from customization or modification.
  7. Any factory installed electronics after a period of one (1) year following the original date of purchase.
  8. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals, or non-approved polishes by the manufacturer.
  9. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration. 
  10. Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc. 
  11. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature any other unforeseeable risks that Markbass can neither predict nor influence in any way.
  12. Any instrument purchased from anyone other than an Authorized Markbass Distributor, Dealer or Markstore.
  13. Instruments that have been serviced by unauthorized persons. 
  14. Markbass reserves the right to redesign or improve/modify its products at any time without any obligation to modify previously manufactured products. 

Warranty application: 

  • You must register your Markbass product online at here link registrazione http://3.123.140.250/warranty-registrations/). Your proof of purchase must be presented to claim warranty coverage and Markbass reserves the right to refuse free warranty service and to send the product back at customer’s cost should proof of purchase be missing.
  • When contacting MARKWORLD SERVICE CENTER, you must include a complete written description of the product malfunction and indication of serial number must be provided. No product may be returned to Markworld without obtaining a prior Return Authorization. Only Markworld may perform warranty service and any service performed by unauthorized persons will void this warranty. Markworld disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Markworld.
  • The customer is responsible for saving all personal settings and data before submitting the product. Markworld cannot be held liable for the alteration or loss of any data.

To the extent feasible, defective components that qualify for coverage under this Warranty may be repaired or replaced at Markworld discretion without charge. If the qualified component is not repaired, Markworld may, at its sole discretion, either replace it with a comparable product or refund the purchase price. Remedies beyond normal service repair of any Markworld product require both an evaluation and confirmation of the defect and a direct recommendation to Markworld from an authorized Markworld service center for alternative considerations.

All transportation, insurance and freight charges, duty and taxes charges associated with warranty service and repairs on Markworld products are the responsibility of the customer, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. This Warranty does not cover initial standard setup and adjustment of the product and its components.

WARRANTY LIMITATIONS AND EXCLUSIONS

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN REGISTER YOUR PRODUCT ONLINE AT MARKBASS SITE. YOUR PROOF OF PURCHASE MUST BE PRESENTED TO CLAIM WARRANTY SERVICE.

MARKWORLD SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION. DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MARKWORLD OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND MARKWORLD SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

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